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Placing an Order
Shop 24 hours a day, 7 days a week at ashleyfurniture.com. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 1-866-436-3393.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. While we are unable to accept Ashley HomeStore Gift Cards online, it is in the works; sign up for emails and we’ll notify you when it debuts.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather. Please read our Shipping and Delivery policy [text link] for more information.
In-Home Delivery – ashleyfurniture.com will deliver larger items in one of two ways by using either an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service: Premium Delivery service, which includes furniture assembly, furniture set up in your room of choice, and removal of all packaging materials, or Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway or garage. If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service. You will be responsible for any damage that results from your assembly of the furniture.
Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Standard Shipping and Handling Fees
All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.
|Standard Shipping Order Amounts (UPS/FedEx)||Standard Shipping Fee (UPS/FedEx) 3-7 days||Alaska/Hawaii Delivery Fee 7-10 days|
|Up to $15||Free Standard Shipping||$14.95|
|$15.01 to $24.99||Free Standard Shipping||$16.00|
|$25 to $45||Free Standard Shipping||$18.00|
|$45.01 to $65||Free Standard Shipping||$21.00|
|$65.01 to $90||Free Standard Shipping||$24.00|
|$90.01 to $125||Free Standard Shipping||$27.00|
|$125.01 to $200||Free Standard Shipping||$131.00|
|$200.01 to $300||Free Standard Shipping||$135.00|
|$300.01 to $400||Free Standard Shipping||$240.00|
|$400.01 to $500||Free Standard Shipping||$250.00|
|$500.01 to $600||Free Standard Shipping||$260.00|
|$600.01 to $700||Free Standard Shipping||$270.00|
|$700.01 to $800||Free Standard Shipping||$280.00|
|$800.01 to $900||Free Standard Shipping||$290.00|
|$900.01 to $1000||Free Standard Shipping||$300.00|
|Over $1000||Free Standard Shipping||$310.00|
In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order: either the individual Ashley HomeStore or Ashcomm LLC. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care at 866-436-3393 for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the Ashley HomeStore or Ashcomm LLC Team delivering your order—the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For Standard Shipping, please call Customer Care at 866-436-3393. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care at 866-436-3393. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.
ashleyfurniture.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, call Customer Care at 866-436-3393. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.
In-Home Delivery For Items Ordered Online
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.